- 785 Westney Road South, Unit #4, Ajax, Ontario L1S 7G1
- info@genworx.ca
All makes serviced · Ontario-wide · Based in Ajax
Finding the actual cause, not just the symptom.
Something is wrong with the generator. It will not start, or it starts and shuts down, or a warning light comes on and nobody can say why.
That is the point at which people call us. Diagnostics is the work of finding out what is genuinely wrong, rather than swapping parts until the symptom happens to disappear.
When did it start? What changed? What has already been tried? Half the diagnosis is usually in that conversation.
Modern generator controllers store a lot. We read the fault log and the event history, which often shows a pattern that a single live fault code does not.
Fuel system, air, electrical, starting, charging, cooling, control and transfer. We test each in turn rather than guessing. Where it helps, we bring in load testing, thermal imaging or fluid analysis to confirm what we are seeing.
A clear explanation of the cause, what it will take to fix it, and what it costs. If there is more than one option, you get more than one option. If we find something else while we are in there, you hear about it before we touch it.
Diagnostics is where brand experience really counts. Our technicians work across Cat, Cummins, Kohler, Generac, MTU and Detroit Diesel, so we recognise the faults that are typical for your machine instead of starting from scratch.
That is the difference between a first visit that ends with an answer and a first visit that ends with a parts order and a guess.
Call us with the site, the make and what the machine is doing, and we will tell you honestly when we can be there rather than promising something we cannot hold to.
No. We take diagnostic call-outs from anyone, including buildings that have never used us before.
Intermittent faults are genuinely hard, and anyone who says otherwise is guessing. If we cannot reproduce it on the first visit, we will tell you honestly and set up monitoring or a load test to force it to show itself.
Often, if the parts are common. If a part has to be ordered we will tell you what it is, how long it will take, and whether there is a temporary arrangement worth making in the meantime.
Once we know what is wrong, this is who puts it right.
A camera on the panel often finds the fault in minutes.
The way to force an intermittent fault out into the open.
Tell us the make, the site and what it is doing. We will work out the rest.
